Jobs

 For all job inquiries, please email resume and cover letter telling us why you'd be perfect to join our team to : Terra@Waitressville.com. Please indicate which Job you are inquiring about. 

**Please Note: Calls are not accepted for this position.  We will contact potential candidates via email. Thank you! 

Customer Service Representative – Waitressville / Dallaswear Uniforms

Description

Waitressville and Dallaswear Uniforms are currently looking for a Customer Service Star that is ready to join an awesome team!  Our new star is genuinely excited to help customers. She/He is patient, empathetic and passionately communicative. Problem solving is a thrill for our new Customer Service Rep.  We’re hiring a new team member that is extremely organized and can learn new things lighting fast.  Experience in fashion and good taste are essential to assisting our customers, so candidates who have dance, fashion and/or cheer experience in addition to customer service will be at the top of our list.  We are a family owned business with an open, fearless and drug-free atmosphere.  Waitressville/Dallaswear Uniforms offers competitive salary, paid vacation, health insurance, 401k and profit sharing.  We treat our employees like gold so they’ll treat our clients the same way.

Do NOTApply if you are: Shy, lazy, unhappy, inexperienced, scared of new ideas or hate people. 

DO APPLYIf: you meet the qualifications below and are ready to join one of Inc. Magazine’s 5000 Fastest Growing Private Businesses in America.

Job Details

• Respond promptly to customer inquiries/ Resolve customer issues
• Obtain and evaluate all relevant information to handle product and service inquiries 
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage client accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken with customer inquiries/complaints
• Maintain customer databases
• Communicate and coordinate with sales and internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Assist Design and Art department in production overflow 
• Greet clients and customers who visit our facility
• Give facility tours
• Maintain tidiness of front office and display/conference/meeting areas
• Order office supplies
• Assist in planning and execution of company celebrations and themed decor

Requirements

• Interpersonal skills
• Excellent communication skills - verbal and written
• Brilliant listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection 
• Initiative taker
• Handle stress like a champ
• Minimum 2 years of customer service experience required
• Internet and social media proficiency required (must know and participate in social media platforms)
• Experience in working the backend (control panel) of Ecommerce sites such as Shopify/Volusion/BigCommerce is a plus, but not required.
• Performed various business tasks including data entry, creating/maintaining files, answering/transferring calls, and researching customer inquiries required
• Knowledgeable in Microsoft Office Applications (including Excel, MS Outlook, MS Word) required.
• Knowledgeable in Adobe Applications (including Adobe Illustrator, Adobe Photoshop) is a plus, but not required.
• Accurate typing experience required
• High School Diploma required
• Some college preferred

For more than 20 years, Dallaswear has offered the best-fitting, hottest professional cheerleading uniforms in the industry.  In the last 10 years, Waitressville has become the go-to company for iconic custom designed server uniforms.  We are team driven, and our spirit and love for our employees and customers is unmatched.  Waitressville/Dallaswear is a company where people of all shapes, sizes, colors, genders, nationalities, gender identities, disability, veteran status and sexual orientations are loved and respected for who they are. Our culture is what makes us unique and being a part of this team is to be a part of a special family.  Our degree of professionalism mixed with fearlessness and fun is what makes us so successful.

Schedule: Full-time

Salary: Starting at $16.00 hr.
Shift: Monday-Friday 8am-5pm.

Location: 11875 Forestgate Dr. Dallas, Texas 75243  (North Dallas)

_____________________________________________________

   Inside Sales Representative – Waitressville / Dallaswear Uniforms

Waitressville and Dallaswear Uniforms are currently looking for an Inside Sales Representative that is ready to join an awesome team!  Our new star is someone who is ready to take on new challenges daily and is motivated by personal and financial growth. She/He is an energetic, unstoppably positive optimist!  Meeting new people is a thrill for our new Inside Sales Rep. We’re looking for a new team member that is extremely organized and can learn new things lighting fast.  Experience in fashion and good taste are essential to assisting our customers, so candidates who have dance, fashion and/or cheer experience in addition to customer service will be at the top of our list.  We are a family owned business with an open, fearless and drug-free atmosphere.  Waitressville/Dallaswear Uniforms offers competitive salary, paid vacation, health insurance, 401k and profit sharing.  We treat our employees like gold so they’ll treat our clients the same way.  

Do NOT Apply if you are: Shy, lazy, unhappy, inexperienced, scared of new ideas or hate people. 

DO APPLY If: you meet the qualifications below and are ready to join one of Inc. Magazine’s 5000 Fastest Growing Private Businesses in America.

Success in this position will be measured by factors including:

• Revenue Generated
• New sales growth
• Communication skills with Customers and Staff
• Increased sales growth of existing business
• Customer Satisfaction 
• Working effectively with all departments
• Vision for long-term planning and growth

Job Description:

• Grow and build a sales pipeline from trade show leads, online marketing efforts, direct marketing programs and inbound customer inquiries
• Utilize social media to reach customers and build our brand
• Maintain a robust and ongoing customer database for all sales channels
• Close sales to meet and exceed quarterly sales goals
• Create a pattern of constant research and development of new ways to engage and sell necessary products to current clients
• Log and report all sales leads, communication and details in company PLM platform
• Follow-up with all orders to ensure satisfaction
• Work with major accounts and assist franchisees of major accounts
• Attend 4-5 tradeshows per year
• Follow up on tradeshow leads to generate sales
• Work directly with clients, Professional Sports Teams and Cheerleading directors in conjunction with Dallaswear Head Designer 
• Secure all uniform approval forms for custom clients (Dallaswear and Waitessville)
• Present 30/60/90 sales plans to CFO and CEO
• Work directly with CFO and CEO on sales and marketing strategies initiatives and sales goals
• Find new markets for existing products
• Monitor customer, market and competitor activity and provide feedback to leadership team 
• Analyze and stay up to date on competitor collections including products and price etc.

Requirements:

• 5+ years in retail or inside sales with excellent customer service experience; business to business sales is a plus
• Proven record of consistently hitting/exceeding sales targets or quotas a plus
• Experience working under pressure with multiple tasks/projects
• Proficient computer and internet skills, including Microsoft Office suite; Adobe CC experience is a plus but not required
• Strong verbal and written communication skills
• Proven telephone selling skills a plus
• Highly driven to meet goals and self-motivated
• Proven ability to identify and close sales opportunities
• Strong customer service skills
• Superior negotiating and pricing skills
• Must be highly organized
• Outstanding communication and follow up skills
• Competitive and kind
• Demonstrated ability to effectively collaborate with other internal departments and with an outside field sales team
• A Bachelor's Degree is preferred but not required

For more than 20 years, Dallaswear has offered the best-fitting, hottest professional cheerleading uniforms in the industry.  In the last 10 years, Waitressville has become the go-to company for iconic custom designed server uniforms.  We are team driven, and our spirit and love for our employees and customers is unmatched.  Waitressville/Dallaswear is a company where people of all shapes, sizes, colors, genders, nationalities, gender identities, disability, veteran status and sexual orientations are loved and respected for who they are. Our culture is what makes us unique and being a part of this team is to be a part of a special family.  Our degree of professionalism mixed with fearlessness and fun is what makes us so successful.

Schedule: Full-time.

• Salary:Competitive Salary + Bonus/Commission structure
• Location: 11875 Forestgate Dr. Dallas, Texas 75243