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Inside Sales/Customer Service Representative

At Waitressville and Dallaswear Uniforms, we do more than make uniforms. Our company designs and manufactures some of the most iconic and recognizable uniforms in the world. Our vision is to always design uniforms that are innovative, smart and great looking and most importantly, functional. We are the fastest growing fashion uniform company in the country and we are just getting started.

We are a family business that prides ourselves in putting employees first. The People-Product-Process model is our mantra and our promise. Waitressville and Dallaswear Uniforms is a drug-free facility that operates in a warm and open environment where individuality is welcome and initiative rewarded. We offer healthcare benefits, 401k and profit sharing to our full-time employees. We are looking for fantastic people to join our team as we continue to rock the uniform world with our amazing styles and domination of the industry.

 

Job Summary

Our uniform design company needs an experienced Inside sales and Customer Service Representative to join our team. The position involves taking incoming phone calls to help customers with product inquiries, processing orders, helping with account setup through on ecommerce site and any other customer service needs. Our new Inside Sales/Customer Service Star will be responsible for handling customer inquiries promptly and effectively in a fast-paced, deadline driven team-oriented environment. The Representative will work with our designers and production to ensure customer orders are fulfilled. The position will manage existing accounts for sales opportunities and follow-up with leads via email and phone calls. Inside Sales is the heart of this position.  Our new Inside Salesperson will be responsible for prompt trade-show follow-up, monthly sales quotas, consistent client follow-up with current and potential clients and always generating ideas for new leads.

 

Responsibilities

  • Managing established accounts by providing product information, pricing, order status, as well as, up selling / cross selling other products we offer for continued revenue and profit growth.
  • Sourcing and securing new sales opportunities via email, inbound/outbound calls, trade show and building rapport with prospective clients.
  • Generate new and repeat sales by educating customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
  • Build rapport with customers through friendly, engaging communication
  • Answer incoming phone calls using multi-line phone system
  • Accurately process customer transactions such as providing pricing or quotes, taking orders or managing returns
  • Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
  • Maintain active and proactive customer relationship to ensure ongoing customer satisfaction and resolve any complaints
  • Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
  • Help customers with design ideas/problems; provide customer feedback to management
  • Assist with design production scheduling by coordinating with production manager and customers
  • Attend 2-3 trade shows per year to increase client base and relationships
  • Be a TEAM PLAYER. We are a small but mighty team and need employees that are willing to help out and do whatever it takes to get the job done. If you are too good to occasionally get your hands dirty, this is not the job for you. We are a real working American Factory and we pitch in to help each other to make our clients happy. 

 

Qualifications

  • High School diploma 
  • Experience in Fashion, uniforms, restaurants or cheerleading a plus
  • Excellent verbal communication skills and telephone manner
  • Excellent understanding and engagement on social media
  • At least three years in retail or inside sales with excellent customer service experience
  • Proven record of consistently hitting/exceeding sales targets or quotas
  • Able to perform cold calls to secure new business
  • Experience with shopping cart platforms like BigCommerce or Shopify a plus
  • Experience working under pressure with multiple tasks/projects
  • Proficient computer and internet skills, including Microsoft Office suite
  • Excel experience is a must
  • Strong verbal and written communication skills
  • Basic math skills
  • Awesome communication skills - verbal and written
  • Brilliant listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection 
  • Initiative taker

 

IMPORTANT QUALIFICATIONS:

DO NOT apply if:

  • You don’t care about making money
  • You want to “blend-in” in a company and not have recognition and responsibilities
  • Texting and checking Instagram all day is more important to you than making money
  • You are an expert at complaining
  • You’re shy and terrified of meeting new people or making mistakes
  • You live 1,000 miles away from our N. Dallas offices and you’re going to complain about the drive or the struggle

DO APPLY if:

  • You meet the qualifications listed and are ready to make $$$
  • You ain’t scared of shaking hands at trade shows and telling people how awesome you and your product are
  • You love seeing the stuff you sell at restaurants you visit and on TV #MyCompanyMadeThat
  • You want to be valued and important where you work
  • You are extremely organized and want to show us how much you rock
  • You got crazy Goals #GOALDIGGER
  • You handle stress like a champ
  • You like to work hard and laugh hard cuz that’s how we do
  • You want to work for a CEO and Supervisors that care about the business but also care about YOU

 

Compensation:

 Compensation is a base Salary plus Sales Commissions. We offer paid holidays, paid time-off (PTO), healthcare benefits, 401k and profit sharing to our full-time employees.  We also have bomb birthday parties.

 

For more than 20 years, Dallaswear has offered the best-fitting, hottest professional cheerleading uniforms in the industry.  In the last 10 years, Waitressville has become the go-to company for iconic custom designed server uniforms. We are the leaders in the uniform industry. 
We are team driven, and our spirit and love for our employees and customers is unmatched.  Waitressville/Dallaswear is a company where people of all shapes, sizes, colors, genders, nationalities, gender identities, disability, veteran status, religions and sexual orientations are loved and respected for who they are. Our culture is what makes us unique and being a part of this team is to be a part of a special family.  Our degree of professionalism mixed with fearlessness and fun is what makes us so successful.

Schedule: Full-time
Shift: Monday-Friday 8am-5pm

Location: 11875 Forestgate Dr. Dallas, Texas 75243  (North Dallas)

 

Please email resume and cover letter telling us exactly why you are our new Inside Sales and Customer Service Star to jobs@waitressville.com.  Please do not call about this position.  We are taking resumes online only, thank you!

 

 

 

 

 

 

 

 

 

 

 

 

Digital Production/Social Media Internship

Waitressville/Dallaswear Uniforms- Dallas, Texas

Our interactive team is looking for an aspiring designer to take and edit photos. They will have the chance to shoot assignments, create photo layouts for Waitressville and Dallaswear, create web galleries, and post to our Instagram, Twitter and Facebook. The intern will also assist with setup and execution of photo shoots for Dallaswear Auditions Launch in 2018, ads, and social media outlets. Familiarity with the Adobe Creative Suite libraries is a must. Waitressville has several internship opportunities for designers (fall, spring, summer). If you are looking to gain invaluable real-world production experience, you’ve come to the right place. Each internship position is a different learning experience, but nevertheless, what you will gain from working with our company is a road map for your future career endeavors.

 

Schedule: Internship
Shift: Flexible Monday-Friday 8am-5pm 

Location: 11875 Forestgate Dr. Dallas, Texas 75243  (North Dallas)

 

Please download, read and fill out the application and email to angel@waitressville.com.  Please do not call about this position.  We are taking resumes online only, thank you!

 

 

 

 

WAREHOUSE/INVENTORY ASSOCIATE

Waitressville/Dallaswear Uniforms- Dallas, Texas

 

Waitressville is looking for an energetic, EXTREMELY ORGANIZED, and experienced Warehouse/Inventory Associate to join our team.

Job Details:

  • Unloading boxes and order receiving
  • Manually counting, organizing and labeling stock/products
  • Pick and Pack daily orders
  • Print shipping labels for daily orders
  • Inventory control
  • Warehouse organization and upkeep

 Requirements:

  • 2-8 years Experience in Warehouse order fulfillment and shipping
  • Must know Microsoft Excel and have good computer skills
  • Must be familiar with ecommerce and online retail
  • Must be able to lift 20-50 lbs on a daily basis
  • Able to work on your feet majority of the day
  • Dependable transportation M-F, 8am-5pm work hours
  • Able to lift 25-50 pounds regularly
  • Must be incredibly organized and a great communicator.  This position will work closely with our design and production team on a daily basis.
  • Must speak English fluently.

Why Waitressville?

  • Starting pay is $13.00+hr (depending on experience) leading to a salary position after a 90- day review.
  • Health Benefits
  • 401K Plan
  • Company Profit Sharing
  • “Employee-First” environment- Family run business with positive and open environment. Waitressville employs happy people who love their job.  Our offices are comfortable, clean and beautiful.

 

 

FABRIC CUTTER AND SPREADER

Waitressville/ Dallaswear Uniforms

 

  Waitressville Uniforms/Dallaswear Uniforms, a designer and manufacturer of waitress uniforms and dance costumes, is hiring a Cutting Associate to spread and cut fabric in the cutting area of our production area.

   This position is responsible for moving large bolts of fabric to a spreading table, measuring and spreading the fabric as well as preparing and cutting it. The individual will need to be able to read the specifications sheet (cutters must) and compare it to the fabric to ensure cutting accuracy. 

 Duties and Responsibilities

  • ‪Read the specification sheet (cutters must) and compare it to the fabric and sample garment to ensure accuracy
  • ‪Read tickets for style, fabric number, and special instructions
  • ‪Verify that fabric and pattern correspond to ticket
  • ‪Inspect fabric for manufacturing defects
  • ‪Move large bolts of fabric to a table, measuring and spreading the fabric to be cut
  • ‪Checks swatches for proper alignment and match of fabric

Requirements and Experience

  • ‪Working knowledge in a factory environment is preferred
  • Experience with KNIT (STRETCH) fabrics is preferred
  • Experience with working with Sublimation is a plus
  • Can cut with small rotary knife as well as large table knife
  • Can do sample cutting (one garment)
  • ‪Ability to work well in a fast-paced environment
  • ‪Ability to multi-task
  • ‪Ability to read specifications and measure fabric accordingly
  • ‪Carry and lift up to 60 lbs
  • ‪Stand for 9-10 hours
  • ‪Must speak some English (All cutting sheets and patterns/markers are printed in English.

WHY WAITRESSVILLE?

 

  • Competitive salary and medical plan options. 401(k) and profit sharing
  • A Family run business with an “Employees First” policy
  • Beautiful and bright warehouse with breakroom, private storage and friendly and experienced supervisors
  • Company parties and bonding activities
  • A company culture that promotes teamwork, fair and good management, and fun

 

 

HOW TO APPLY FOR ALL JOBS AT WAITRESSVILLE

 Please send resume and cover letter telling us WHICH JOB YOU ARE INQUIRING ABOUT and all about you to jobs@waitressville.com.  Please include as many images as you want of your work including any social media or website links to you or your work.

 

 

 

 

 

 

 

 

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